ShoutMix chat widget akan menghentikan layanan gratisnya pada 31 Desember 2012 dan terhitung 1 Januari 2012 ShoutMix hanya memberlakukan layanan berbayar (Premium).

Hal ini tercantum dalam surat terbukadari Snecx Tan pendiri ShoutMix yang berisi kekecewaanya karena 99,93%  user tetap memilih untuk menjadi user free alias selalu gratisan tanpa ada keinginan untuk mengupgrade menjadi user premium. pada seluruh user yang telah menggunakan jasa layanannya

The conversion rate did not go up. In fact it fell lower. Our stats show 99.93% of users either have no intention to upgrade or are just happy with our free service. Worst of all, some customers have actually stopped paying and switched to our free service! It may seems to be good news for everyone right now, but it is really bad news for all of us.

By offering too much with our free plan, we cannibalized our paid plans. Happy users did not make more paying customers. The projections are bad. Only 0.07% users are customers. These are the people who keep ShoutMix sustainable as a business. Business is the part making ShoutMix exists for everyone. If it keeps on going this way, ShoutMix will not be sustainable any more and will need to close down in the near future.
Free service has to stop

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